Return Policy
Need to return an item? We want you to be completely satisfied with everything you purchase online from Earth Renewable Products.  Earth Renewable takes pride in supplying quality products.

If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing (by email). We will then work out the best way to rectify this. Earth Renewable Products reserves the right to assess the condition of returned goods prior to offering an exchange or credit.

We do not offer refunds if you simply change your mind or if you incorrectly puchased, you will be issued an online credit note to use toward a further purchase. The cost of freight for the return product will be your responsibility.

Upon return, all goods will be inspected for condition and completeness and treated in the following manner:

  1. a) Any deemed faulty, as a result of manufacturing defect, will be replaced with new stock, at no further charge to the customer and the manufacturer will be notified of all faults or failures;
  2. b) Any goods identified as being supplied incorrectly by Earth Renewable Products will be resupplied with the correct product, according to the customer online order, at no additional charge to the customer; or
  3. c) Those goods returned for credit due to incorrect ordering, by the customer, must be in as new, unused condition and in original packaging. Those goods that are specially requested by the customer and that are not standard stocked items will not be accepted for return or credit under any circumstances. Similarly, any goods that have been modified prior to dispatch, at the request of the customer, will not be accepted for return or credit.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Need help?

Contact us at [email protected] for questions related to refunds and returns.